Last Updated: September 1st, 2025

Privacy Policy

Information We Collect

Systems to Scale, LLC (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our services.

Personal Information We Collect:

Contact Information: Name, email address, phone number (if provided)
Assessment Data: Responses to our Time Freedom Audit and other assessments
Business Information: Details about your business, revenue, and operational needs
Communication Records: Records of our conversations, emails, and interactions

How We Collect Information:

Directly from you: When you fill out forms, take assessments, or communicate with us
Automatically: Through cookies and similar technologies when you visit our website
Third-party platforms: Through our integrated services (detailed below)

Third-Party Services We Use

We use the following third-party services that may collect information:

ConvertKit: Email marketing and communication management
Score App: Assessment creation and data collection
ClickFunnels: Landing pages and funnel management
Dubsado: Client management and scheduling and invoicing
Google Analytics: Website traffic and usage analysis
Facebook Pixel: Website tracking for advertising purposes

Each of these services has their own privacy policies, and we encourage you to review them.

How We Use Your Information

We use your information to:

Provide and improve our VA matching services
Communicate with you about our services
Send you relevant educational content and updates
Process payments and manage client relationships
Comply with legal obligations
Analyze and improve our website and services

Information Sharing

We do not sell, rent, or share your personal information with third parties except:

With your consent: When you explicitly agree to sharing
Service providers: Third-party services that help us operate our business (listed above)
Legal requirements: When required by law or to protect our rights
Business transfers: In the event of a merger, sale, or transfer of our business

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

Access the personal information we have about you
Correct inaccurate information
Request deletion of your information (subject to legal requirements)
Opt-out of marketing communications
Request a copy of your data

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking

Our website uses cookies and similar tracking technologies to:

Remember your preferences
Analyze website traffic and usage
Provide targeted advertising
Improve user experience

You can control cookie settings through your browser preferences.

Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children under 18.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the “Last Updated” date.

Contact Information

For privacy-related questions or concerns, please contact us through our website contact form.

Systems to Scale, LLC
hello@systemstoscale.org

Terms of Service

Acceptance of Terms

By accessing or using the services provided by Systems to Scale, LLC (“Company,” “we,” “our,” or “us”), you (“Client,” “you,” or “your”) agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our services.

Services Description

Systems to Scale, LLC operates a VA Agency Division that provides virtual assistant matching and management services to business owners and entrepreneurs (“Services”). Our services include:

VA matching and consultation services
Ongoing VA management and support
Business process consultation
Related administrative and operational support services

Service Agreement and Payment Terms

VA Matching Fee

A one-time $500 matching fee is required to begin the VA matching process
This fee covers our comprehensive assessment, matching process, and initial onboarding
Refund Policy: The matching fee is refundable within 24 hours of payment, minus processing fees. After 24 hours, the matching fee is non-refundable

Monthly Service Packages

All VA services are provided through monthly retainer packages
Contract Period: All monthly services require a minimum 3-month commitment
Cancellation: After the initial 3-month period, either party may terminate the agreement with 30 days written notice
Payments are due monthly in advance
Late payments may result in service suspension

Client Responsibilities

As a client, you agree to:

Provide accurate information during the matching process
Communicate clearly and professionally with assigned VAs
Provide necessary access, tools, and resources for VAs to perform their duties
Respect agreed-upon boundaries and working arrangements
Pay all fees on time according to the agreed schedule
Provide feedback to help us improve services

VA Services and Limitations

Service Scope

VAs provide administrative, operational, and business support services
Specific services depend on the package selected and VA capabilities
All VAs are independent contractors, not employees of your business

Service Limitations

We cannot guarantee:

Specific business results or revenue increases
Compatibility with all business systems or processes
Availability during emergencies or outside agreed hours
Expertise in highly specialized or regulated fields

Quality Assurance

We carefully screen and match VAs based on skills and compatibility
If you’re not satisfied with your VA within the first 30 days, we’ll work to re-match you at no additional matching fee
Ongoing performance issues should be communicated promptly for resolution

Intellectual Property

Your Content

You retain ownership of all content, data, and materials you provide
By using our services, you grant us permission to use your content solely to provide services
We will not use your confidential information for any other purpose

Our Content

All materials, processes, and methodologies created by us remain our intellectual property
You may not reproduce, distribute, or create derivative works from our proprietary content

Confidentiality

We understand that you may share sensitive business information with us and our VAs. We commit to:

Maintaining strict confidentiality of all client information
Requiring all VAs to sign confidentiality agreements
Using information only for the purpose of providing services
Implementing reasonable security measures to protect data

Limitation of Liability

To the maximum extent permitted by law:

Our liability is limited to the fees paid for services in the preceding 12 months
We are not liable for indirect, incidental, or consequential damages
We are not responsible for actions or decisions made by VAs outside our direct control
Force majeure events (natural disasters, pandemics, etc.) may temporarily affect service delivery

Termination

Either party may terminate this agreement:

With cause (breach of terms) immediately upon written notice
Without cause after the initial 3-month period with 30 days written notice
Upon termination, all outstanding fees become immediately due

Dispute Resolution

Any disputes will first be addressed through good faith negotiation
If unresolved, disputes will be resolved through binding arbitration in South Carolina
These terms are governed by South Carolina law

Modifications

We reserve the right to modify these Terms at any time. Material changes will be communicated to active clients with 30 days notice. Continued use of services after changes constitutes acceptance of new terms.

Entire Agreement

These Terms, along with any signed service agreements, constitute the entire agreement between you and Systems to Scale, LLC regarding our services.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Contact Information

For questions about these Terms or our services, please contact us through our website.

Systems to Scale, LLC

These Terms of Service and Privacy Policy are effective as of September 1st, 2025 and supersede all previous versions.